Safari Booking Terms and Conditions

Package Price Complaints and Refunds

All our prices are in US$ currency and are subject to variation if any increase is due to government action, value-added Tax, air fares, hotel rates, or any other element that makes up a safari package. Any complaints that may arise during the safari MUST be communicated immediately to your tour manager in writing for on-site attention, verification, and immediate action. The same can be reported to our driver (our representative), and the matter is expected to be forwarded to the office as soon as possible. Alternatively, the Lodge Camp Manager is responsible for its accommodation-related issues. If you fail to follow this simple procedure, we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem on-site. No refunds will be made for no shows or any unused services.

Insurance /Personal Effects and Luggage

 It is entirely the responsibility of the passengers to acquire complete, comprehensive insurance coverage for the whole vacation. Flying Dove Tours recommends that passengers carry sufficient travel insurance, particularly medical and cancellation coverage. When traveling on certain charter flights, baggage is limited to one soft bag weighing only 12 kg. Flying Dove Tours accepts no responsibility for loss or damage to luggage or personal property from cause whatsoever.

Visas/Health Requirements/ Passport & Travel Documents

Passengers must possess the correct travel documents, vaccination certificates, and insurance policies. Flying Dove Tours recommends that passengers/agents consult their doctor or travel clinic (before departure) for advice regarding inoculations and health precautions.

 Liability

The laws of the Republic of Kenya shall govern the relationship between Flying Dove Tours and the Operator / Travel Agent/client, and the Courts of the Republic of Kenya shall have sole jurisdiction in respect of any claims and/or disputes of whatsoever nature that may arise.

Security Situation In the Park and Wild Animals

Flying Dove Tours ensures excellent security for our visitors to and in the National Parks/Reserves. Passengers must know they are in wild animals’ territory while in the park and, therefore, dealing with wild animals. Simple rules and regulations must be adhered to, and neither our employees nor agents can be held responsible in any way whatsoever for any injury or incident while on safari.

         a) You are advised to stay in your vehicle unless in designated areas. Remember to keep your doors closed at all times.

         b) View wildlife from an appropriate and respectful distance. Recommended minimum distance is 20 meters

        c) If you are going on a cycling safari, you are advised to stay on established roads and trails; off-road driving is strictly prohibited.

       d)Keep your voices down, noises distract the wildlife from their daily routine.

      e)Respect the animal’s privacy and right of way, you are in their home.

      f)Wild animals can react dangerously if startled

Special  Requests:

Any special requests for Rooms, meals, or any other safari component must be communicated via email during safari confirmation. While Flying Dove Tours will make every effort to ensure these requests are fulfilled, kindly note that they cannot be guaranteed.

Transportation:

We use Pop-up roof-top Safari minivans and 4×4 Land Cruisers during Kenya safari tours. The vehicle type is entirely based on your preference. For airport /hotel transfers, we use air-conditioned vehicles such as saloon cars, luxury minivans, and coaches. Air, rail, road, and other departure times are subject to weather conditions and traffic control restrictions. Flying Dove Tours is not responsible for any delays or inconvenience that may arise.

Financial Security

 Flying Dove Tours is a Kenya Association of Tour Operators (KATO) member. Kato has a bonding scheme that covers all bona fide fully paid-up members of KATO and is designed to provide security (and therefore peace of mind) for all intending visitors and agents alike who book packaged tours (or other services) in Kenya through a KATO member.